Membership Questions

General information

How does the 30 day offer work?

If the 30 day offer is available, you are able to purchase a 30 day pass which entitles you to unlimited classes. The offer will run from the date of your purchase onwards for 30 days. If this is a month special offer e.g December offer, you can still purchase your pass on the 31st December and it will run 30 days into the next month. This offer is only for new students who have not visited the studio before. If you have already been to the studio you will not be able to purchase the pass on your account. We are able to track accounts which need to be merged, so please note if you create a second account for this offer you will be charged for a month of Gold membership at £70, which offers the same access to class.

What counts for pension/retired/unwaged documentation?

Any authentic documentation which is evidential of you being categorised as one of the above.

What is the difference between the memberships options?

Please see all info on classes and membership here.

Can I carry my Silver passes over?

No, as stated on the classes and membership page, Silver membership entitles you to 2 classes/week which cannot be carried over (this may appear as 10 passes maximum for the 5 week months but is not indicative of a 10 class pass). This is a membership not a class pass, we do offer a class pass of 5 classes which can be used over 6 months.

I have a monthly membership so why can't I book into class?

Most of your monthly memberships come out on the 1st of the month, paying for classes from the 1st - 30th/31st of that month, so if you are trying to book into a class after that date (in other words the next month) technically that class is not paid for until your next payment comes out to cover you for that month.

Can I pause my membership for holiday?

This is not currently a facility as the booking system does not allow you to ‘pause’ memberships. You would have to cancel your contract and re start the contract (perhaps at a higher rate if the pricing changes). If this facility becomes available on Mindbody it is something we can look to introduce.

Can I pause my membership for illness/injury?

If you have a doctors note that you can share with us you can cancel your membership and restart the membership when you are ready to come back to class. Memberships can only be renewed month to month, you will not be refunded mid month as stated in T&C’s online and at point of purchase. You cannot ‘pause’ your membership for illness or injury.

Can I practice yoga if I have a bad back?

Please seek advice from your doctor to see whether you should be practicing yoga. If you are told that it will be helpful for your injury by a medical professional we can help you modify in class.

Should I practice yoga if I have a cold/flu/bug?

We do ask that if you are sick you take rest. It is usually your bodies way of asking you to rest, and we want to avoid making other students ill in the studio.

If I have a heart/cardiovascular condition what do I do?

Please seek advice from your doctor to see whether you should be practicing yoga. If you have any current or history of heart or cardiovascular conditions it is your responsibility to let us know, and to share a letter of consent to practice yoga signed by your doctor, as stated in T&C’s.

Managing your membership

How to check your outstanding account balance:

1. Log into your Mindbody account online (not using app)

2. Click on MY INFO tab along the top

3. Click on ACCOUNT button on far right

4. Check ACCOUNT BALANCE in the bottom right-hand corner

How to pay off account balance:

1. Click on ONLINE STORE

2. Click on ACCOUNT PAYMENTS

3. Choose ACCOUNT PAYMENT from the drop down menu

4. Enter account balance and click MAKE PAYMENT

5. Follow steps to complete the sale