Class Questions
Bookings
Do I need to book my yoga class online?
Yes please, classes are full so you need to book in using the steps below rather than just turn up.
How do I book in for my first class?
Download our app:
1) Go to App Store or Google Play, search ‘Soul Sanctuary’ and download our app!
2) Open the tab on the top left hand corner
3) Create your account and log in
4) Go to Menu and '+ Buy'
5) Select the category '*Memberships & Class Passes'
6) Select the Membership or Pass of your choice, then 'Next'
7) Agree and sign to the terms and conditions
8) Add Payment Details and click 'Buy'
9) Enjoy your yoga classes!
Do I have to book a block of classes to get my first free class?
Nope just come along! We hope that you will come back, if you are travelling from a far and don't plan on coming back to the studio, we just ask that you buy a coffee/cake as your contribution :)
Can I come to a 90 minute class if I am a beginner?
90 minute classes are more challenging, but there are always ways to modify and make poses easy or just take rest whenever you need to!
How do I know if I have got on the class from a waiting list?
If you go into your app and click on the class you are on the waiting list for it will tell you what position you are on the wilting list. As soon as you move from the waiting list to class, you with receive any automatic email updating you that you are in class. We have recently activated automatic texts as well as emails for those who provide their mobile number online. If you don’t receive texts, please check your account settings to ensure this is enabled. It is not possible or appropriate for teachers to text clients personally to let them know they are in class.
How likely am I to get onto class from a waiting list?
We have great success rates from our waiting list, students often tell us they have got into class after being 5th on the waiting list. It is impossible for us to predict how many people will cancel out of class on any day, but you can follow the steps above to check your position on the waitlist and you will be notified by text and email if you do get moved into class from the waiting list. If you are not receiving these updates, please tick the box on your profile to allow these notifications to get to you.
How can I book a one to one?
You can now book both private classes and check ins online! If you go to book into class as you usually would you will see ‘Appointments’ next to ‘Classes’ you can pick if it is a Check-in or Private appointments. Check in’s are for Gold Founder members only. Privates are for anyone who would like 45 minutes of private tuition, pricing options will become available once you have chosen an available time slot.
Why have I been late charged?
As stated in our T&C’s, if you cancel your space within 12 hours of the class start time, or you don’t turn up for class, is considered a 'late cancel'. Late cancels incur a cancellation fee of £5.00 to your account, this can take up to 72-hours to be processed after class. This is to ensure that students who are on the waiting list have a chance to get to class and to prevent block booking without attendance. If you have put yourself on the waiting list, it is your responsibility to check if you are added into class.
Do I get a late cancel charge on the Intro offer?
Yes, we need to make space available for paying members.
Class Differences
How hard/ what is the difference between classes?
Yin - This is a restorative class, you might use cushions and bolsters to make yourself super comfortable whilst holding in poses for a few minutes. You may only do 5-10 poses in one class. The purpose of this class is to restore your energy whilst moving deeper into the stretch. Yin is the opposite of Yang, which are high energy flowing classes.
Slow flow - This class has been designed for those who prefer a slower more mindful practice. We take is super slow, hold each pose for several breaths and practice meditation in holding poses.
Fundamentals - This class is designed to look at the ‘nitty gritty’ and get into the detail of each pose. Learning the how and the why, rather than being in a constant flow of movement.
All levels vinyasa - Soul Sanctuary is primarily a vinyasa yoga studio, our all level classes follow the Baptiste teaching methodology creating an empowering flow.
Power vinyasa - Yoga is a never ending practice, there is always a more advance versions of a pose to be learnt and thats often where the personal growth lies! Power classes explore more challenging poses including arm balances, binds and inversions, usually in a faster paced sequence. Some of these poses will come up in all-level classes, equally you can always take an easier modification in the power class if you feel like taking it easier, it’s always important to listen to your body and not worry about what anyone else is doing on their mat, it’s time for you! We teach 60 and 90 minute variations of this class.
Ashtanga - Ashtanga is a traditional style of yoga with a set sequence. Usually taught in sanskrit, the poses are challenging and often include strong assists to move you into the asana. This class is great for those who prefer a more traditional practice, with sanskrit counts and challenging poses.
Can my child come to class?
We do have kids classes in the holidays and will soon be adding a regular kids class to the schedule. Kids are allowed to come to class with you as long as you have signed the kids waiver here. However, we do ask you to try the class before you bring your child and knowing your child best, make a decision whether the class content is appropriate and whether they will be able to stay focussed for the duration of the class.
Can I leave my child outside class?
Our T&C’s state that we 'do not allow children to wait unsupervised outside of class or in the cafe’, please do have a read here ‘under 18’s’.
Reasons being - If the child needs anything, they are unable to come into class and fetch you / this is disruptive. If anything was to happen to the child they are unsupervised in our premisses which puts us in a difficult position. If we allow one person to bring their child, it’s unfair for others who arrange child care, or if others see kids waiting outside it will be assumed that they can do the same. Considering the space in class/environment we are trying to create, we cannot have kids sitting in the studio. If you feel your son/daughter would be able to cope/concentrate in class, you can sign the under 18’s waiver available to download here. If she/he is not in the class, she will need to be with a supervising adult.
How do I add my child to my account to pay for them and book them into class?
Fill in, sign and return the attached youth waiver please :)
Please follow the steps to add your child to your account so that you can pay for them below:
1. Log into your Mindbody account online (not using app)
2. Click on MY INFO tab along the top
3. Under FAMILY MEMBERS, click ADD FAMILY MEMBER
4. Fill in their details and press SAVE.
5. If adding your child to our account, please remember to tick the box that enables you to pay for their classes.
6. Go to Retail, select who you are buying for, purchase kids class pass on your child’s account.
Do I have to take my shoes and socks off in class?
Yes please - Please use the shoe racks and space outside the studio to take your shoes off before coming into class. Please also take your socks of whilst you are practicing yoga, whilst we know no one likes their own feet :D you you need to be able to grip your feet on the mat during the sequence, safety first!
What happens if I am late for class?
As stated in our T&C’s, we ask that students arrive 5-10 minutes before class start time. If you arrive after the class start time please do not come into the classroom. The cafe is closed for pre and post work classes so the front door will be locked at the class start time. We aim to promote respect for our students by starting and ending class on time and respect for teacher by arriving in time. Lateness results in the a late cancel charge as stated above.
I’m a beginner - which classes are good for me?
It’s always a good idea to come to ‘Slow Flow’ or ‘Fundamentals’ classes for your first 2-3 weeks so that you get a clear understanding of the sequence (but this is not obligatory). Most of our classes are ‘all levels’ so they are suitable for beginners provided you have a good level of fitness and don’t have a limiting injury. Power classes are for those who enjoy a more challenging class. Some students feels more comfortable booking private sessions before joining class, this is great way to gain confidence if you are worried in any way.
Can I come to the 90 minute weekend if I am a beginner?
Please see above. 90 minute classes are more challenging, but there are always ways to modify and make poses easy or just take rest whenever you need to.
Can I go to the power classes?
Please see above. Power classes are more challenging, but there are always ways to modify and make poses easy or just take rest whenever you need to.